Terms & Conditions / Privacy Policy
Last Updated: Jan 1st 2025
At ASTWOOD CONSTRUCTION, we believe your personal information deserves the same care and attention we put into every project we create. This policy explains how we collect, use, and protect your data with purpose and respect.
Who We Are
ASTWOOD CONSTRUCTION is a UK-based Private Limited Company. Our registered office is 37 Marlowes, Hemel Hempstead, Hertfordshire, HP1 1LD. Company registration number: 14026978. For data protection queries, contact us at info@astwoodconstruction.co.uk
What Information We Collect
Information you give us:
-
Your name, email address, phone number, and delivery address when you submit a message
-
Messages when you contact us through our website or email
-
Newsletter subscription preferences
Information we collect automatically:
-
Website usage data through cookies (see Cookie Policy below)
-
Device information (browser type, IP address) for security and functionality
-
Order history and preferences to improve your experience
How We Use Your Information
We use your data to:
-
Process and fulfill your orders with care and intention
-
Communicate about your order status and delivery
-
Provide customer support that honors your journey
-
Send newsletters and marketing (only if you've opted in)
-
Improve our website and services
-
Comply with legal obligations
Legal Basis: We process your data based on contract fulfillment, legitimate interests, consent (for marketing), and legal obligations.
Who We Share Your Data With
We only share your information when necessary:
-
Email services: For newsletters and order communications (only if you've consented)
-
Legal requirements: When required by law or to protect our rights
We never sell your personal data. Your information is treated with the same respect we show every person on their journey.
Your Rights Under GDPR
You have the right to:
-
Access your personal data and receive a copy
-
Rectify inaccurate or incomplete information
-
Erase your data in certain circumstances
-
Restrict processing of your data
-
Object to processing based on legitimate interests
-
Data Portability - receive your data in a structured format
-
Withdraw Consent for marketing communications anytime
To exercise these rights, contact us at info@astwoodconstruction.co.uk
Cookie Policy
We use cookies to enhance your experience:
-
Essential cookies: Required for website functionality and security
-
Analytics cookies: Help us understand how you use our site (Google Analytics)
-
Marketing cookies: For retargeting and social media integration (only with consent)
You can manage cookie preferences through your browser settings or our cookie banner.
Data Security
Your data is protected with industry-standard security measures including SSL encryption, secure servers, and restricted access. While we implement strong safeguards, no system is 100% secure, and we continuously work to protect your information.
Data Retention
We keep your data only as long as necessary:
-
Marketing data: Until you unsubscribe or request deletion
-
Website analytics: 26 months maximum
International Transfers
If you're outside the UK/EU, your data may be transferred internationally. We ensure appropriate safeguards are in place through adequacy decisions or standard contractual clauses.
Changes To This Policy
We may update this policy to reflect changes in our practices or legal requirements. We'll notify you of significant changes via email or website notice.
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience and remember your preferences.
Types of cookies we use:
Essential cookies (always active):
-
Shopping basket functionality
-
Secure login and checkout
-
Website security and fraud prevention
Analytics cookies (with consent):
-
Google Analytics to understand website usage
-
Performance monitoring and improvement
-
Visitor behavior analysis
Marketing cookies (with consent):
-
Facebook Pixel for targeted advertising
-
Google Ads for retargeting
-
Social media integration
Managing cookies: You can control cookies through your browser settings or our cookie preference centre. Disabling essential cookies may affect website functionality.
Third-Party cookies: Some cookies are set by third-party services we use. Please review their privacy policies for more information:
-
Google Analytics
-
Facebook
Contact Us
For any privacy questions or to exercise your rights:
-
Post: 37 Marlowes, Hemel Hempstead, Hertfordshire, HP1 1LD